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 okay cameo users

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ellen s
Creative Designer
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Posts : 3577
Join date : 2010-05-25
Age : 41
Location : pa

PostSubject: okay cameo users   March 28th 2012, 19:20

What am I missing? I keep looking at this but am missing something. I downloaded the shapes from the silhouette site and it tells me the next time i load my software it will be in there but they aren't? I don't want to keep downloading b/c I will end up using the dowloads too many times.
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rkokes
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Posts : 627
Join date : 2011-04-19
Age : 41
Location : Colorado

PostSubject: Re: okay cameo users   March 28th 2012, 21:35

are you talking about shapes you purchased that aren't showing up?

when you have the software open on your computer, you can go to my account (top right when you have the store open), and go to download history and you should be able to download them from there and then click on library to see them. if you are already trying that and it is still not working, maybe your shapes are downloading to somewhere else on your computer-like a default location instead of your library?

if not, I would just contact support-they are SUPER helpful, and should be able to sort it out for you quickly.

good luck, and can't wait to see what you make!!! Smile
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ellen s
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Posts : 3577
Join date : 2010-05-25
Age : 41
Location : pa

PostSubject: Re: okay cameo users   March 30th 2012, 11:59

One of them showed up. I double checked where they are downloading and I thought it was right.

It was late at night so I am going to give it another go today. Ijust want to cut something! LOL!

Glad to hear they are helpful, thanks!
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rkokes
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Join date : 2011-04-19
Age : 41
Location : Colorado

PostSubject: Re: okay cameo users   March 30th 2012, 15:27

hope you can get up and running fast-you will have SO much fun!!! Smile
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